Refund policy

Thank you for choosing HZS Sneaker Factory. To protect your rights, we have established the following return and refund policy, applicable to all orders placed on our website.

1. Right of Withdrawal In accordance with the French Consumer Code, you have 14 days from the date of receipt of your items to exercise your right of withdrawal without having to provide any justification.

2. Return Conditions To be eligible for a return, your item must meet the following conditions:

The item must be in its original condition, unworn, unwashed, and unused.

The item must be returned with all its tags, original packaging, and accessories.

Personalized products (e.g., special sizes or logos) are not eligible for return except in the case of a manufacturing defect.

3. Return Procedure To make a return, please follow these steps:

Contact our customer service team by email at [ramseykaylin70@gmail.com] with your order number and the reason for the return.

We will provide you with return instructions and the return address within 48 hours.

Please pack the item carefully and use a trackable shipping method. Return shipping costs are the responsibility of the customer (except in the case of a product defect or an error on our part during shipping).

4. Refund Processing Once the return is received and inspected by us, we will process the refund as quickly as possible:

The refund will be issued via the original payment method used for your purchase.

The funds will be credited to your account within 5 to 10 business days, depending on your bank's processing times.

5. Defective or Damaged Products If you receive a defective or damaged item during shipping, please contact us by email at [ramseykaylin70@gmail.com] within 3 days of receipt, attaching supporting photos. We will arrange an exchange or a full refund at our expense.